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Wednesday, February 28 • 3:50pm - 4:25pm
Getting the Most out of What You've Got: Giving Your Employees the Access to the Information They Need to Deliver the Best Service Possible

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During this session, you’ll learn how Zendesk’s Internal Communications team leverages the tools they’ve got to find new ways to boost employee engagement, increase transparency, and foster a positive culture for the company’s 2000 global employees, including how to:

  • Use Slack to create social collaboration within your workforce 
  • Encourage ongoing two-way dialogue between employees and management with Slido
  • Broadcast important updates and messages on the company-wide chat and collaboration platform
  • Leverage their own products, built for customer service, to increase operational efficiency internally

Hannah Lawrence, Internal Communications Manager



avatar for Hannah Lawrence

Hannah Lawrence

Internal Communications Manager, Zendesk
Hannah is Zendesk’s Internal Communications Manager, based in San Francisco, California. She joined Zendesk four years ago, when it was a 400-employee start-up as the Executive Assistant to the CEO. After a two-year stint as both EA and de facto internal communications person, she... Read More →

Wednesday February 28, 2018 3:50pm - 4:25pm PST